Refund & Cancellation Policy

1. Subscription billing model

The DigitalShop subscription is prepaid and billed in advance for each cycle at ₹599 per month plus applicable GST and any add-ons you select. Charges are collected automatically via Razorpay auto-debit (e-mandate) at the start of each billing cycle until you cancel.

2. Free trial

New merchants may receive a 14-day free trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your paid subscription begins automatically at the end of the trial and the first charge is applied.

3. How to cancel

You can cancel your subscription at any time from your account billing settings, or by writing to us at hello@digitalshop.cloud. Cancellation stops future auto-debit charges. Please cancel at least 24 hours before your next billing date to avoid being charged for the upcoming cycle.

4. What happens when you cancel

• Your store and account remain active until the end of the current paid billing period.
• At the end of that period, the subscription ends and your store is deactivated.
• We retain your data for a reasonable grace period so you can reactivate or export it, after which it may be deleted, subject to legal retention obligations.
• Auto-debit is stopped; no further charges are made after cancellation takes effect.

5. Refund eligibility

Because the subscription is prepaid and provides continuous access to the Service, charges are generally non-refundable and we do not provide pro-rata refunds for partial months when you cancel mid-cycle — you simply retain access until the end of the period you have paid for. The following exceptions may apply:

• Free trial: If you cancel within the 14-day trial, no charge is made, so no refund is needed.
• Duplicate or erroneous charges: If you are billed in error or charged more than once for the same cycle, we will refund the incorrect amount.
• Service failure: Where required by applicable consumer law, or where we are unable to provide the Service due to a fault on our side, we will consider a fair refund on a case-by-case basis.

Approved refunds are processed to the original payment method via Razorpay, typically within 5–10 business days.

6. Add-on charges

Optional add-ons are billed alongside your subscription and follow the same prepaid, non-refundable model unless an exception above applies. Cancelling an add-on stops future charges for it from the next cycle; it does not refund the current period.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is investigated. We reserve the right to contest chargebacks that we believe are unwarranted, providing transaction and usage records as evidence.

8. Your store’s own refund policy

This policy covers only your DigitalShop subscription. It does not govern refunds, returns or cancellations between you and your own customers. As a merchant, you are responsible for creating and publishing your own store refund and return policy for shoppers, in compliance with the Consumer Protection Act, 2019 and applicable e-commerce rules, and for honouring it. DigitalShop provides the tools to process refunds to your customers, but the terms of those refunds are set and managed entirely by you.

9. Contact

For any billing, cancellation or refund question, contact us at hello@digitalshop.cloud or via our Contact page.