Contact us
Last updated: 26 June 2026
We're here to help. Reach out for support, sales questions, partnerships or any privacy and data-protection matter.
General & support
The fastest way to reach us is by email. We respond to all enquiries from one inbox so nothing slips through the cracks.
Email: hello@digitalshop.cloud
Support hours
Monday to Saturday, 10:00 AM – 7:00 PM IST. We aim to respond to support emails within one business day. Critical issues affecting live stores are prioritised.
About the company
DigitalShop is operated as a joint venture of two companies:
- UnfoldCRO — provides the technical and product engineering that powers the Platform.
- ICraftAds — provides the financial and management support behind the product.
Privacy and data security are jointly managed by both companies. You can learn more on our About page.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any complaint or request relating to your personal data or your use of the Platform:
Grievance Officer, DigitalShop
A joint venture of UnfoldCRO & ICraftAds
Email: hello@digitalshop.cloud
We acknowledge grievances promptly and work to resolve them within the timelines required by applicable law. For more detail on how we handle your data, see our Privacy Policy.